Stakeholder Engagement

Stakeholder Groups Engagement Platforms Issues and Concerns Addressed in our Sustainability Report
Employees
  • Regular dialogue sessions,
    town halls and forums fronted by Senior Management
  • CDL 360 – Company intranet
  • Daily news bulletin
  • Staff Connect –
    an inter-department committee that organises company-wide activities to foster work-life balance and reinforce team spirit
  • Frequent employee activities
  • Biennial Employee Engagement Survey
  • Employee Assistance Programme (counselling service)
  • Employee grievance handling procedures
  • City Sunshine Club (CSC) – employee volunteering platform
  • Regular dialogue sessions,
    town halls and forums fronted by Senior Management
  • CDL 360 – Company intranet
  • Daily news bulletin
  • Staff Connect –
    an inter-department committee that organises company-wide activities to foster work-life balance and reinforce team spirit
  • Frequent employee activities
  • Biennial Employee Engagement Survey
  • Employee Assistance Programme (counselling service)
  • Employee grievance handling procedures
  • City Sunshine Club (CSC) – employee volunteering platform
  • Organisational Capital
  • Human Capital
  • and Relationship Capital
Customers
Homebuyers

  • Integrated customer and
    call centre
  • TOP* welcome parties
  • Green Living Guides
  • Defects management tracking app
  • Post-TOP customer satisfaction surveys
  • Show suites feedback
  • Quality and workmanship
  • Design and features
  • Product safety
  • Defects rectification
  • Customer service and experience
  • Resource efficiency and utility savings
  • Environmental conservation
  • Manufactured Capital
  • Social and Relationship Capital
  • Natural Capital
Tenants

  • CDL Green Lease Partnership Programme
  • CDL Green Lease Ambassadors
  • Green fitting out kits
  • Project: Eco-Office kits
  • Recycling programme
  • 1°C Up campaign
  • Healthy Workplace Ecosystem
  • Health screenings
  • Annual tenant satisfaction surveys
  • Tenant engagement/networking events
  • Green building and office interior certifications
  • Green leases
  • Workplace safety and health
  • Management of facilities
  • Customer service and experience
  • Resource efficiency
  • Environmental management, education and advocacy
  • Manufactured Capital
  • Social and Relationship Capital
  • Natural Capital
Builders and suppliers
  • Policies including climate change, environmental, health and safety (EHS), human rights and
    universal design
  • Supplier Code of Conduct
  • Green procurement specifications
  • CDL 5-Star EHS assessment
  • Quarterly seminars and
    peer sharing
  • Annual EHS Awards
  • Annual CDL EHS Cup soccer league
  • Declaration of EHS commitment through letter and pledge-signing
  • EHS risk assessments at concept, design and construction stages
  • Construction vision casting
  • Biannual vendor evaluation
  • Legal compliance
  • Quality and design
  • Safety of infrastructure and managed facilities
  • Productivity
  • Innovation
  • Workers health and safety
  • Labour practices and welfare
  • Human rights
  • Social inclusion
  • Resource and waste management
  • Sustainable procurement
  • Organisational Capital
  • Manufactured Capital
  • Human Capital
  • Social and Relationship Capital
  • Natural Capital
Investors, analysts and media
  • Annual General Meetings
  • Biannual financial results briefings and webcasts
  • Quarterly financial results
  • Presentations
  • Regular analyst and investor meetings
  • Post-results luncheons
  • Non-deal roadshows
  • Conferences, meetings and site visits
  • Media releases and interviews
  • Annual reports
  • Integrated sustainability reports
  • Quarterly publications,
    e.g. City News
  • Company website and email alerts
  • Sustainability microsite
  • Project launches
  • Timely response to environmental, social and governance (ESG) rating agencies and analysts
  • Global sustainability rankings and indices
  • Growth trajectory
  • Acquisitions and expansion
  • Market diversification
  • Risk management
  • Corporate governance
  • ESG indicators
  • Climate change and carbon pricing strategies
  • Sustainability performance and tracking
  • Reporting standards
  • Advocating green consumerism and lifestyles
  • Financial Capital
  • Organisational Capital
  • Social and Relationship Capital
Government agencies and regulators
  • Senior management representation on boards of various industry bodies
  • Participation in tri-sector and sustainability-related consultations and dialogues
  • Long-standing partnership of various national programmes
  • Thought leadership in support of public policies and regulations pertaining to sustainability, green buildings and reporting
  • Development of green buildings
  • Programmes to cultivate responsible workplace practices
  • Advocating green consumerism and lifestyles
  • Sharing of industry best practices
  • Regulatory development towards low-carbon economy
  • Promoting sustainability reporting in Singapore
  • Advocating ESG integration with financial reporting
  • Promoting workplace health and safety
  • Manufactured Capital
  • Social and Relationship Capital
Community
  • Public communications plan with residents within a 100-metre radius of our new developments
  • Builders’ contact details displayed at construction sites for public feedback
  • Participation in sustainability-related conferences/forums
  • Consultation and dialogues with academics, NGOs and business associations
  • Annual reports
  • Integrated sustainability reports
  • Company website
  • Corporate advertisements
  • Collaborations with charity and NGOs partners for community development
  • Universal design for homes and offices
  • Social inclusion
  • Ethical marketing practices
  • Proactive communication on CDL’s development plans and construction works
  • Environmental conservation
  • Youth development
  • Promoting the arts
  • Helping the elderly and children in need
  • Sustainability thought-leadership and advocacy
  • Social and Relationship Capital
* In Singapore, the Commissioner of Building Control will issue the TOP to a building project when it is completed. A building can only be occupied when a Certificate of Statutory Completion or TOP is granted.