KEY STAKEHOLDERS & ISSUES

Engaging, anticipating and meeting the needs of our stakeholders is of utmost importance to CDL’s long term business viability and success. Our stakeholders are those who have a considerable influence on our business, and whom our business has a significant impact on. We have identified employees, customers, builders and suppliers, and investors as our key stakeholders. Other stakeholders include regulators and key government agencies, non-governmental organisations (NGOs), the media, and our community. Our stakeholder groups are clearly defined here.

Stakeholder Engagement and Issues of Interest

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Stakeholder Groups Engagement Platforms Issues and Concerns
Employees
  • Regular dialogue sessions, town halls and forums fronted by Senior Management
  • CDL 360 – company intranet
  • Daily news bulletin
  • Staff Connect (SC) – an inter-department committee that organises company-wide activities to foster work-life balance and reinforce team spirit
  • Frequent employee activities
  • Biennial Employee Engagement Survey
  • Employee Assistance Programme (counselling service)
  • Employee grievance handling procedures
  • City Sunshine Club (CSC) – employee volunteering platform
  • Corporate direction and growth plans
  • Job security
  • Remuneration and benefits
  • Career development and training opportunities
  • Workplace health and safety
  • Labour and human rights
  • Work-life balance
  • Employee volunteerism
Customers
Homebuyers

  • Integrated customer and call centre
  • Homebuyer e-portal
  • Residential services
  • Green Living Guides
  • Defects management tracking app and procedures
  • Post-TOP customer satisfaction surveys
  • Show suites feedback system
Tenants

  • CDL Green Lease Partnership Programme
  • CDL Green Ambassadors
  • Green fitting out kits
  • Project: Eco-Office kits
  • Recycling programme
  • 1°C Up Campaign
  • Curated events and activities for C-suites and office community (e.g. Healthy Workplace Ecosystem and Health screenings)
  • Annual tenant satisfaction surveys
  • Precinct improvement with Raffles Place Business Improvement District
Homebuyers

  • Customer service and experience
  • Status of TOP progress and handover appointments
  • Environmental conservation
  • Workmanship and defects rectification
  • Design and features
  • Common areas and facilities
Tenants

  • Green building and office interior certifications
  • Green leases
  • Workplace safety and health
  • Management of facilities
  • Customer service and experience
  • Resource efficiency
  • Environmental management, education and advocacy
Builders and suppliers
  • Policies including climate change, environmental, health and safety (EHS), human rights and universal design
  • Supplier code of conduct
  • Green procurement specifications
  • CDL 5-Star EHS assessment
  • Quarterly seminars and peer sharing
  • Annual EHS Awards
  • CDL EHS Cup soccer league
  • Declaration of EHS commitment through letter and pledge-signing
  • EHS risk assessments at concept, design and construction stages
  • Construction vision casting
  • Bi-annual vendor evaluation
  • Legal compliance
  • Quality and design
  • Safety of infrastructure and managed facilities
  • Productivity
  • Innovation
  • Workers’ health and safety
  • Labour practices and welfare
  • Human rights
  • Social inclusion
  • Resource and waste management
  • Sustainable procurement
Investors, analysts and media
  • Annual General Meetings
  • Bi-annual financial results briefings and webcasts
  • Quarterly financial results announcements
  • Regular analyst and investor meetings
  • Post-results luncheons
  • Non-deal roadshows
  • Conferences, meetings and site visits
  • Media releases and interviews
  • Annual reports
  • Integrated sustainability reports
  • Company website
  • Sustainability microsite
  • Timely response to ESG rating agencies and analysts
  • Global sustainability rankings and indices
  • Growth trajectory
  • Acquisitions and expansion
  • Market diversification and innovation
  • Risk management
  • Corporate governance
  • Environmental, social and governance (ESG) indicators
  • Climate change and carbon pricing strategies
  • Sustainability performance and tracking
  • Reporting standards
  • Advocating green consumerism and lifestyle
Government agencies and regulators
  • Senior Management representation on boards of various industry bodies
  • Participation in tri-sector and sustainability-related consultations and dialogues
  • Longstanding partnership of various national programmes
  • Thought leadership in support of public policies and regulations pertaining to sustainability,
    green buildings and reporting
  • Development of green building
  • Programmes to cultivate responsible workplace practices
  • Advocating green consumerism and lifestyle
  • Sharing of industry best practices
  • Regulatory development towards low-carbon economy
  • Promoting sustainability reporting in Singapore
  • Advocating ESG integration with financial reporting
  • Promoting workplace health and safety
Community
  • Public communications plan with residents within a 100-metre radius of our new developments
  • Builders’ contact details displayed at construction sites for public feedback
  • Participation in sustainability-related conferences/forums
  • Consultation and dialogues with academics, NGOs, and business associations
  • Annual reports
  • Integrated sustainability reports
  • Company website and social media
  • Corporate advertisements
  • Collaborations with charity and NGOs partners for community development
  • Universal design for homes and offices
  • Proactive communication on CDL’s development plans and construction works
  • Environmental conservation
  • Youth development
  • Promoting the arts
  • Helping the elderly and children in need
  • Sustainability and green building thought-leadership and advocacy
  • Social inclusion
  • Ethical marketing practices