Engaging, anticipating and meeting the needs of our stakeholders is of utmost importance to CDL’s long-term business viability and success. We define our stakeholders as groups that our business has a significant impact on, and those with a vested interest in our operations. Lenders, as well as Academics and Industry Experts, are newly added stakeholder groups in 2019.

Stakeholder Engagement and Issues of Interest

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Stakeholder Groups Engagement Platforms Issues and Concerns

Our Employees
Health and safety, competencies, welfare and professional development of employees are fundamental to CDL’s performance and key to enhancing our human capital.
  • Regular dialogue sessions, town halls and forums fronted by Senior Management
  • CDL 360 – company intranet
  • Daily news bulletin
  • Staff Connect (SC) – an inter-department committee that organises company-wide activities to foster work-life balance and reinforce team spirit
  • Frequent employee activities
  • Biennial Employee Engagement Survey
  • Employee Assistance Programme (counselling service)
  • Employee grievance handling procedures
  • City Sunshine Club (CSC) – employee volunteering platform
  • Corporate direction and growth plans
  • Job security
  • Remuneration and benefits
  • Career development and training opportunities
  • Workplace health and safety
  • Labour and human rights
  • Work-life balance
  • Employee volunteerism

Our Customers
Delivering safe and high-quality products and services to our customers is our raison d’être as customers are key to generation of financial capital.
Homebuyers

  • Integrated customer and call centre
  • Homebuyer e-portal
  • Residential services
  • Green Living Guides
  • Defects management tracking app and procedures
  • Post-TOP customer satisfaction surveys
  • Show suites feedback system

Tenants

  • CDL Green Lease Partnership Programme
  • CDL Green Ambassadors
  • Green fitting out kits
  • Project: Eco-Office kits
  • Recycling programme
  • 1°C Up Campaign
  • Curated events and activities for C-suites and office community (e.g. Healthy Workplace Ecosystem and Health screenings)
  • Annual tenant satisfaction surveys
  • Precinct improvement with Raffles Place Business Improvement District
Homebuyers

  • Customer service and experience
  • Status of TOP progress and handover appointments
  • Environmental conservation
  • Workmanship and defects rectification
  • Design and features
  • Common areas and facilities

Tenants

  • Green building and office interior certifications
  • Green leases
  • Workplace safety and health
  • Management of facilities
  • Customer service and experience
  • Resource efficiency
  • Environmental management, education and advocacy

Our Builders and Suppliers
We work closely with partners in our value chain to ensure that our operations are carried out in line with CDL’s EHS policies and standards that place environmental conservation, work site safety and workers’ health and well-being as priorities.
  • Policies including climate change, EHS, human rights and Universal Design
  • Supplier code of conduct
  • Green procurement specifications
  • CDL 5-Star EHS assessment
  • CDL EHS Challenge
  • Bi-annual seminars and peer sharing
  • Annual EHS Awards
  • Declaration of EHS commitment through letter and pledge-signing
  • EHS risk assessments at concept, design and construction stages
  • Construction vision casting
  • Bi-annual vendor evaluation
  • Legal compliance
  • Quality and design
  • Safety of infrastructure and managed facilities
  • Productivity
  • Innovation
  • Workers’ health and safety
  • Labour practices and welfare
  • Human rights
  • Social inclusion
  • Resource and waste management
  • Sustainable procurement

Our Investors and Analysts
Maximising long-term shareholder returns is a key priority to generate financial capital. In line with our strong emphasis on corporate governance, we continue to build investor trust and confidence through open dialogue and two-way communication with shareholders and the investment community.


Our Lenders (NEW)
As CDL’s low-carbon strategy in property development is generally capital intensive, we work closely with like-minded lenders by tapping on sustainable financing products, to help lower our overall capital cost in the long-run.


The Media
By engaging the media community regularly, through mainstream news and information channels, we can raise greater awareness of the green agenda and CDL’s drive to adopt sustainability practices.

  • Annual General Meetings
  • Bi-annual financial results briefings and webcasts
  • Financial results announcements
  • Regular analyst and investor meetings
  • Post-results luncheons
  • Non-deal roadshows
  • Conferences, meetings and site visits
  • Media releases and interviews
  • Annual reports
  • Integrated sustainability reports
  • Corporate website and social media platforms
  • Sustainability microsite
  • Timely response to ESG rating agencies and analysts
  • Growth trajectory
  • Acquisitions and expansion
  • Market diversification and innovation
  • Risk management
  • Corporate governance
  • Environmental, social and governance (ESG) indicators
  • Climate change and carbon pricing strategies
  • Sustainability performance and tracking
  • Reporting standards
  • Advocating green consumerism and lifestyle

Government and Regulators
We partner with key government agencies and regulators to jointly elevate industry standards for green building, green financing, sustainability practices, and health and safety standards.


Academics and Industry Experts (NEW)
We work closely with academics and industry experts to explore and testbed new building innovations. By tapping on their expertise in green buildings and sustainability, CDL can continue to develop novel solutions for a low-carbon future.

  • Senior Management representation on boards of various industry bodies
  • Participation in tri-sector and sustainability-related consultations and dialogues
  • Longstanding partnership of various national programmes
  • Thought leadership in support of public policies and regulations pertaining to sustainability,
    green buildings and reporting
  • Development of green building
  • Programmes to cultivate responsible workplace practices
  • Advocating green consumerism and lifestyle
  • Sharing of industry best practices
  • Regulatory development towards low-carbon economy
  • Promoting sustainability reporting in Singapore
  • Advocating ESG integration with financial reporting
  • Promoting workplace health and safety

Our Community
We create green and well living spaces that promote social integration and occupants’ well-being. We also invest in community development projects (especially youths and women-related), and foster tri-sector collaborations that support the SDGs.
  • Public communications plan with residents within a 100-metre radius of our new developments
  • Builders’ contact details displayed at construction sites for public feedback
  • Participation in sustainability-related conferences/forums
  • Consultation and dialogues with academics, NGOs, and business associations
  • Annual reports
  • Integrated sustainability reports
  • Company website and social media
  • Corporate advertisements
  • Collaborations with charity and NGOs partners for community development
  • Universal design for homes and offices
  • Proactive communication on CDL’s development plans and construction works
  • Environmental conservation
  • Youth development
  • Promoting the arts
  • Helping the elderly and children in need
  • Sustainability and green building thought-leadership and advocacy
  • Social inclusion
  • Ethical marketing practices