KEY STAKEHOLDERS & ISSUES

Anticipating and meeting the needs of our stakeholders is of utmost importance to CDL’s long-term business viability and success. Our stakeholders are those who have a considerable influence on our business, and whom our business has a significant impact on. We have identified employees, customers, builders and suppliers, and investors as our key stakeholders. Other stakeholders include regulators and key government agencies, non-governmental organisations (NGOs), the media, and the community. Our stakeholder groups are clearly defined here.

Stakeholder Engagement and Issues of Interest

Please slide left to view more.

Stakeholder Groups Engagement Platforms Issues and Concerns
Employees
  • Regular dialogue sessions, town halls and forums fronted by Senior Management
  • CDL 360 – company intranet
  • Daily news bulletin
  • Staff Connect (SC) – an inter-department committee that organises company-wide activities to foster work-life balance and reinforce team spirit
  • Frequent employee activities
  • Biennial Employee Engagement Survey
  • Employee Assistance Programme (counselling service)
  • Employee grievance handling procedures
  • City Sunshine Club (CSC) – employee volunteering platform
  • Corporate direction and growth plans
  • Job security
  • Remuneration and benefits
  • Career development and training opportunities
  • Workplace health and safety
  • Labour and human rights
  • Work-life balance
  • Employee volunteerism
Customers
Homebuyers

  • Integrated customer and call centre
  • Homebuyer e-portal
  • Residential services
  • Green Living Guides
  • Defects management tracking app and procedures
  • Post-TOP customer satisfaction surveys
  • Show suites feedback system
Tenants

  • CDL Green Lease Partnership Programme
  • CDL Green Ambassadors
  • Green fitting out kits
  • Project: Eco-Office kits
  • Recycling programme
  • 1°C Up Campaign
  • Healthy Workplace Ecosystem
  • Health screenings
  • Annual tenant satisfaction surveys

Homebuyers

  • Customer service and accessibility
  • Status of TOP progress and handover appointments
  • Enhanced customer experience
  • Environmental conservation
  • Defects rectification and resource efficiency
  • Customer experience
  • Design and features
Tenants

  • Green building and office interior certifications
  • Green leases
  • Workplace safety and health
  • Management of facilities
  • Customer service and experience
  • Resource efficiency
  • Environmental management, education and advocacy

Builders and suppliers
  • Policies including climate change, environmental, health and safety (EHS), human rights and universal design
  • Supplier code of conduct
  • Green procurement specifications
  • CDL 5-Star EHS assessment
  • Bi-annual seminars and peer sharing
  • Annual EHS Awards
  • CDL EHS Cup soccer league
  • Declaration of EHS commitment through letter and pledge-signing
  • EHS risk assessments at concept, design and construction stages
  • Construction vision casting
  • Vendor evaluation
  • Legal compliance
  • Quality and design
  • Safety of infrastructure and managed facilities
  • Productivity
  • Innovation
  • Workers’ health and safety
  • Labour practices and welfare
  • Human rights
  • Social inclusion
  • Resource and waste management
  • Sustainable procurement
Investors, analysts and media
  • Annual General Meetings
  • Bi-annual financial results briefings
  • Quarterly financial results announcements
  • Regular analyst and investor meetings
  • Post-results luncheons
  • Non-deal roadshows
  • Conferences, meetings and site visits
  • Media releases and interviews
  • Annual reports
  • Integrated sustainability reports
  • Company website
  • Sustainability microsite
  • Project launches (as required)
  • Timely response to Environmental, Social and Governance (ESG) rating agencies and analysts
  • Global sustainability rankings and indices
  • Growth trajectory
  • Acquisitions and expansion
  • Market diversification
  • Risk management
  • Corporate governance
  • ESG indicators
  • Climate change and carbon pricing strategies
  • Sustainability performance and tracking
  • Reporting standards
  • Advocating green consumerism and lifestyle
Government agencies and regulators
  • Senior Management representation on boards of various industry bodies
  • Participation in tri-sector and sustainability-related consultations and dialogues
  • Long-standing partnership of various national programmes
  • Thought leadership in support of public policies and regulations pertaining to sustainability, green buildings and reporting
  • Development of green building
  • Programmes to cultivate responsible workplace practices
  • Advocating green consumerism and lifestyle
  • Sharing of industry best practices
  • Regulatory development towards low-carbon economy
  • Promoting sustainability reporting in Singapore
  • Advocating ESG integration with financial reporting
  • Promoting workplace health and safety
Community
  • Public communications plan with residents within a 100-metre radius of our new developments
  • Builders’ contact details displayed at construction sites for public feedback
  • Participation in sustainability-related conferences/forums
  • Consultation and dialogues with academics, NGOs, and business associations
  • Annual reports
  • Integrated sustainability reports
  • Company website
  • Corporate advertisements
  • Collaborations with charity and NGOs partners for community development
  • Universal design for homes and offices
  • Proactive communication on CDL’s development plans and construction works
  • Environmental conservation
  • Youth development
  • Promoting the arts
  • Helping the elderly and children in need
  • Sustainability and green building thought-leadership and advocacy
  • Social inclusion
  • Ethical marketing practices